At a Glance:
Project: Accounting Redesign
Main Deliverables: Use cases, business objectives, user flows, low-fidelity wireframes, high-fidelity prototypes and mockups
Tools: Adobe XD, Miro, Microsoft Teams
Goals: Simplify the user experience overall, increase task accuracy, more self-sufficiency, upgrade software to version X-1 3.0
Introduction
FBOs are privately owned companies providing aeronautical services to privately owned aircrafts.
X-1 FBO assists Customer Service Representatives (X-1 FBOs main users) at FBOs to manage these services. Like any business, accounting is an essential part for FBOs to keep track of numbers and totals.
A picture of me conducting research at an FBO in Naples, FL.
Research & Discovery
Users reported frustration within X-1 FBO in the accounting section of the platform.
In order for many simple tasks to be completed, users would have to go out of their way to reach CSRs without a way to solve these issues themselves.
Post-Research Analysis
Business Objectives
User Flow
This diagram shows the user flow from the user logging into X-1 FBO, to opening up accounting, to updating the product and viewing the totals and audit history, to exiting the software.
High Fidelity Prototypes
Main View
With the new design, users can now:
1. View any General Ledger (GL) movements, which are used to display, delete and recalculate the GL movements.
2. Have clarity on which documents had errors while syncing along with the reason behind the sync.
3. View the audit history for each document.
4. Sync, export, move between categories (pending, errors, don't sync, and done) and print multiple documents at once.
GL (General Ledger) View
Before vs. After
Initial design
New design
Next Steps
Usability testing to be conducted within a set groups of users to uncover any problems, discover opportunities, and learn more about the users.